The new customer service model from Salesforce & Slack

Bret Taylor, President and Chief Operating Officer of Salesforce had this to about the recent Salesforce acquisition of business communication platform Slack:

“We’ve learned over the past year that the workplace isn’t snapping back to the way it was. Together, Slack and Salesforce Customer 360 will give every company in the world a single source of truth for their business and a single platform for connecting employees, customers, and partners with each other and the apps they use every day.”

A new “case swarming” customer service model is just one example of the combined power of Salesforce and Slack – where complex customer problems are solved collaboratively across the organisation.