Support onDemand
Our Support onDemand service is designed to provide your organisation with ad-hoc support when those unexpected issues or urgent requests appear. This service provides you with access to our highly qualified people that are familiar with diagnosing and fixing problems with solutions that are more than just band-aids.
Support OnDemand provides you with:
Low-cost, immediate support via phone, email and/or secure support website direct to Relationship support resources.
Visibility of each issue and request sent to us and the ability to manage and track Cases through its lifecycle.
Audit reporting of support.
Options to have the support onsite or remote.
Your Salesforce certified support team will have access to your Salesforce instance to deal with issues and requests such as:
Managing Salesforce system issues on your behalf.
Troubleshooting of complex problems.
Medium and advanced configuration changes.
Fixing Workflow and Validation rule problems.
Fixing of any configuration, and coding issues.
Access to technical experts to discuss or explain any specific issues to your Salesforce instance.